Refund Policy – South Florida Locals

Our Commitment to Fair Service

At South Florida Locals, we’re committed to providing exceptional value to businesses and residents throughout Palm Beach, Broward, and Miami-Dade counties. This refund policy explains your rights and our procedures for subscription refunds, ensuring transparency and fairness in all our business relationships.

Subscription Service Refunds

Monthly Premium Subscriptions ($19/month)

Monthly Premium subscriptions operate on a month-to-month basis with the following refund terms:

Full Refund Window: You may cancel and receive a full refund within 7 days of your initial subscription signup
No Refunds After 7 Days: After the 7-day window, no refunds are provided for partial or complete months
Service Access: Your Premium features remain active until the end of your current billing cycle after cancellation
Automatic Renewal: You may cancel automatic renewal at any time to prevent future charges

Launch Pricing Protection – Active Subscribers Only

Current subscribers during our launch period maintain their $19/month rate as long as they remain active. This protection does not apply to customers who cancel and later resubscribe.

Annual Premium Subscriptions ($190/year)

Annual Premium subscriptions offer significant savings with the following refund structure:

30-Day Money-Back Guarantee: Full refund available within 30 days of initial annual subscription purchase
No Refunds After 30 Days: After the 30-day window, no refunds are provided regardless of remaining time
Service Continuation: Your Premium features remain active until your original annual expiration date after cancellation
Plan Upgrades: Monthly subscribers upgrading to annual plans extend their service cycle from the upgrade date

Important Note on Resubscription

Customers who cancel and later resubscribe will pay current pricing rates and do not retain previous launch pricing or exclusive benefits.

Free Listing Services

Our free business listing services are provided at no cost and therefore do not involve refund considerations. However:

Free listings remain active indefinitely unless removed by the business owner
No charges are ever applied to free accounts
Free accounts can upgrade to Premium at any time without setup fees
Verification services for free accounts are provided at no charge

Refund Process and Timeline

How to Request a Refund

To request a refund for your South Florida Locals subscription:

Log into your account dashboard and navigate to “Billing & Subscriptions”
Click “Request Refund” or contact our support team directly
Provide your account email and reason for refund request
Allow 3-5 business days for refund review and processing

Refund Processing Timeline

Review Period: 1-2 business days for eligibility verification
Processing Time: 3-5 business days for approved refunds
Bank Processing: 5-10 business days for funds to appear in your account
Credit Card Refunds: Typically appear within 1-2 billing cycles

Expedited Processing

Annual Premium subscribers receive priority refund processing, typically completed within 24-48 hours of request approval.

Non-Refundable Services and Fees

Certain services and circumstances are not eligible for refunds:

Excluded Services

Custom Marketing Services: One-time marketing services, business spotlights, or custom promotions that have been delivered
Newsletter Advertising: Paid newsletter placements that have already been published
Third-Party Integration Fees: Any third-party service fees (payment processing, etc.) are non-refundable
Account Violations: Subscriptions terminated due to Terms of Service violations

Partial Service Usage

The following scenarios may affect refund eligibility:

Accounts that have received significant customer inquiries or engagement
Businesses that have utilized premium features extensively (100+ photo uploads, multiple promotions)
Listings that have been featured in newsletters or special promotions

Fair Use Policy

Refund requests are evaluated based on fair use. Accounts that have received substantial value from our services may be offered partial refunds or service credits instead of full refunds.

Special Circumstances

Technical Issues

If you experience technical problems that prevent you from accessing your Premium features:

Contact support immediately for troubleshooting assistance
Service credits will be provided for verified extended outages
Full refunds available if technical issues cannot be resolved within 7 days

Business Closure or Relocation

Special consideration for businesses affected by unexpected circumstances:

Business closure due to unforeseen circumstances may qualify for prorated refunds
Relocation outside South Florida service area qualifies for unused service refunds
Documentation may be required to verify circumstances

Disputed Charges

Before initiating a chargeback with your bank or credit card company:

Contact our support team to resolve billing discrepancies
Most billing issues can be resolved within 24 hours
Chargebacks may result in account suspension pending resolution
We work cooperatively to resolve all legitimate billing concerns

Multi-Location and Enterprise Accounts

Businesses with multiple locations or custom enterprise arrangements have specialized refund terms:

Multi-Location Packages: Refunds calculated on a per-location basis
Enterprise Contracts: Refund terms specified in individual service agreements
Volume Discounts: Refunds maintain the integrity of volume pricing tiers
Custom Services: Refund eligibility varies based on service delivery status

Enterprise Support

Multi-location and enterprise customers receive dedicated account management for refund requests, ensuring personalized service and faster resolution times.

Need Help with Refunds?

Our South Florida-based support team is here to help with any refund questions or concerns.

Email Support

info@southfloridalocals.com
Response within 24 hours

Phone Support

561-710-5373
Monday-Friday, 9 AM – 5 PM EST

Mailing Address

South Florida Locals
PO Box 17463
West Palm Beach, FL 33416